Terms and Conditions

1、Payment Methods

1.1 Online payment by Credit Card 、Alipay、Wechat pay & Boc pay through the following methods (Self Service Platform, e-print App).
1. Login to Self-Services Platform
2. e-print app
1.2 Stores - (Except Chai Wan Store) Payment can be made in store by cash, credit card, Octopus Card, Alipay, Wechat Pay, Apple pay, Samsung pay, Google pay or cheque
(Remark : Cheque should make payable to “e-print”)
1.3 Bank-In Deposit: Teller, ATM , Phone Banking, Online Banking
1.3.1 HSBC: (004)-411-413123- 001 (FPS Acc: 7230048)
(Remark: Bank code is required if payment is made via inter-bank transfer)
1.3.2 Bank of China : 012-601-00039455 (FPS Acc: 1667906)
1.3.3 Cheque – make payable to “e-print”
1.3.4 ATM – Payment receipt may shown merchant name as “Promise Network Printing Limited trading as e-print “or in abbreviation “P.N.P.L.T.A.E.P”
1.3.5 To handle your order effectively, please submit your payment history as followed (payment slip)
     1. Self-services Platform: Instantly upload payment slip
     2. e-print app: Instantly upload payment slip through app camera function
     3. Whatsapp : 91486667 and specify the order number
     4. Fax: 2344 6577 and specify the order number
     5. Email: deposit-slip@e-print.com.hk and specify the order number
1.4PPS - e-print PPS Merchant Code: 9562;
Payee may shown as Promise Network Printing Limited. Customers are required to key in the 7-digit only order number (without letter “R”) in the bill number column & upload the payment history to our Self Service Platform or e-print App. Following call up our Customer Service Hotline for payment acknowledgement.
1.5 Purchasing Card – Only for HKSAR Government departments.

2、Terms of Payment
2.1 At least 50% deposit of the total billing amount should be prepaid before production, the remaining balances should be settled upon goods pick up and before goods delivery. Promissory notes or cheque will not be accepted.
For Circular Posting Service, total invoice amount including postage must be settled in full upon order confirmation. Should cheque payment is made, e-print will only process the order when such cheque has been honored
2.2 Inter-bank online transaction will require 2 – 3 working days for banks confirmations. (e.g. Hang Seng Bank account to the Bank of China account of e-print.)
2.3 Transaction that process via ATM transfer, remittance or cheque machine payment during bank non-office hours, such transaction will only confirm on the next working day.
2.4 For payment via PPS, transaction will be proceed & confirm on the next working day. Should such transaction is made after 17:00, two working days will be required in the case
2.5 All bank service fees / charges that arising from any remittance or transfer of funds from other overseas banks to the Bank of China or the Hongkong and Shanghai Banking Corporation account will be borne and responsible by the customer.
2.6 Upon successful money transferred, customer is required to send us the deposit slip via Fax 2344-6577, Whatsapp 9148-6667 during working hours (Monday – Saturday, 09:00 AM – 06:00 PM). Relevant order number and contact information must be marked on the slip. Deposit slip that send in later than the mentioned time period will take one more working day for processing..
2.7 Customer should clear up all unsettled balance from any previous overdue job (if any) in order to place new order. Customer is liable to settle any unreflected costs, which may be induced from draft making / editing or delivery, that have not been fully shown on the initial issued invoice. e-print holds the final rights to terminate the use of e-print service until all overdue balance has been settled.
2.8 For any cheque that has bounced back for more than 2 times, HK$30 administration fee will be charged per bounce back and e-print reserves the rights to decline customer in using cheque to settle any upcoming payment.
2.9 All quotation is valid for 30 calendar days and applies strictly to the individual, party or company that raise such price quotation requests, but not any non-related third parties ; e-print is not liable for any price adjustment during the period nor no advance alert given beforehand.
2.10 Any missing signature on the credit card receipt must be re-sign by card holder
2.11 All invoice amount will be round up to the nearest HK dollar for payment
2.12 A 2% surcharge will be levied to any customer with any outstanding balance that exceed 2 months.
2.13 Delivery Fee does not include queuing, arranging warehouses, entering cargo loading and unloading areas, air transportation of aircrafts, funeral parlours or docks, carpark, moving up and down stairs and involving stair levels, etc. All customers are liable to any of the above mentioned additional fees which will be quoted and charged separately.
3、 Service Disclaimer
3.1 Customers are required to check carefully on the quantity and quality of goods received, return will not be accepted after customers’ acceptance of goods.
3.2 In case reprint is necessary, only the defected product will be allowed and no refund nor change of products, content, design nor specifications would be accepted.
3.3 We do not accept any alteration or cancellation once the order has been confirmed
3.4 We do not accept cancel the delivery service once the order has been confirmed or produced
3.5 All customers are required to withdraw their stocks in one time manner. e-print does not provide any service on batch or partial withdraw.
3.6 Colour Standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. The Company will not be responsible for any colour shift dispute due to colour conversion. (Excluded for spot colour printing items in Full Sheet)
3.7 The Company is not responsible or liable to any customer submitted file that is not matching with customer confirmed requirements, which may include file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts / too closed bleeding area, and etc., that result final product varied from customer request.
3.8 Should there be any QR code or Barcode printed on the manuscript, e-print cannot guarantee that the information in the barcode can be read normally.
3.9 All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. e-print will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.
3.10 e-print would only keep the customer electronic files up to 3 months.
3.11 Account : Any allocation and provide login ID or password (hereinafter referred to as "User ID") are used for personal or commercial purposes. Subscriber or owner of such login account is made responsible for all statements and all acts. Subscriber will agree that when the user number is lost or stolen, or when confidentiality is violated, the account holder must immediately inform e-print. Account holder also expressly agrees that e-print based on password reminding and for the purpose to maintain our service and / or in accordance with an aggregate courts and / or government legal requirements to enter your account.
3.12 Account Using and Security : The account name and password are on behalf of your identity, customer is required to keep the account and password properly with responsibility. Such account and password should not be disclosed to others nor to let other people to use. All acts conducted with your account and password are deemed to be the acts of the account holder. And account holder is obliged to pay the fees arising from the account. If customer find that the account and password are misappropriated or otherwise improperly used, he must notify the Company immediately to take further action. However, customer shall not interpret the measures taken by the Company as express or implied warranty or liability for the Company. and the Company shall not be liable for any illegal use of your account number and password. Customer should log out the account properly after used to prevent account name and passwords being theft by others.
3.13 Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; e-print will request the customer to submit or produce relevant authority authorization for verification if necessary.
3.14 If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
3.15 Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys' fees.
3.16 e-print withholds the rights to make final decision on producing or printing of any files or materials from customer.
3.17 Invoice, Receipts and Monthly Statement : Customer can print own Invoice & Receipt record through the self-service platform. Should any reissue request made on invoice or receipt which is 30 days before (from the date of application), , a HK$30 handling fee will be charged per order. Reissue of 90 days or before Monthly statement (calculated on individual order basis) will be charged at HK$20 each as a handling fee. Request on Invoice and Monthly Statement could be raised by written or visit our store in person.
3.18 For delivery service, the logistics company shall deliver the goods in the fastest manner. Selected period of time is only the expected fastest time and period for stock arrivals. The Company is not responsible for any delays due to traffic, weather and unexpected happenings, nor customers should use the aforesaid as excuses for any claims or stock returns. Should customers request any specific time for delivery, [special delivery service] can be considered. Details can be obtained from our hotline or store inquiries.
3.19 e-print values the personal data and privacy of all clients. Any personal data that provided all customers when opening an account with e-print is only used for the purposes of placing order process or refund, and does not involve other commercial activities.
(For details, please visit our “Privacy Policy” on our website)
3.20 When typhoon signal number 8 is hoisted at anytime during the day, all productions will be delayed for 1 working day that may vary from the system schedule of e-print app or self service platform showing. Customers are required to call our customer service to check and confirm the completion time.
3.21 The company may change the printing method under special occasion (such as damage of the printing machine & etc.) without prior notice to the customer in order to meet the completion date
4 Refund Policy
4.1 Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
4.2 Customers are required to arrange all returns delivery.
4.3 Returns request depends upon each store’s operating time. No handling nor acceptance will be catered during non-operating hours.
4.4 For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
5 Refund
5.1 The whole refund process will take 2 weeks to process and complete.
5.2 Refund will be made by cheque only and payable to the registered name that used in opening e-print account. ( Bank account registered name will be necessary to correspondent with his/her e-print account registered name )
5.3 Should the account registered name with e-print is non-correspondence with the refund applicant’s name, the company reserves the rights to request such applicant to provide identity proof or relevant documents for verification. And the company reserves the rights to cease processing or considering any refund application when the applicant identity cannot be verified.
5.4 In accordance with the rules of Hong Kong Privacy Commissioner for Personal Data, when refund is made payable to a 3rd party or other company name which is different from the account registered name, for the sake of account holder interest, refund applicant are required to provide Authorization Letter for clarification and processing. Refund will only make payable to the account registered name when refund applicant cannot or refused to provide this Authorization Letter.
5.5 The company will cater all reasonable refund requests. Hence, account holder should follow all terms when opening an account with the company (Service Disclaimer – Account & Account Using and Security). Keeping confidentiality of all account information, ensure the authenticity of the account user and the possibilities of any liability issues that might be triggered in the future.
5.6 All refund requests require refund application form, any personal data that collected from the refund process is strictly using for internal and refund purpose, and will not be involved in any commercial nor promotion activities.
* Final terms and conditions shall prevail Chinese version from website

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